How we helped a low-cost airline improve its technology platform and product acumen
THE CHALLENGE
Client was a leading low-cost airline that serves Latin and North America. The company’s website, 70% of its revenue, was old, unstable and lacked ability to offer high-margin services (rental cars, hotels, etc.). The airline asked Mod Op Strategic Consulting to diagnose root issues underlying its online platform, as well as its product development process.
INDUSTRY
Airline
PROJECT DURATION
4 WEEKS
THE APPROACH
Mod Op Strategic Consulting analyzed the technology architecture, problems with uptime and stability and product development processes. We held a workshop with company leaders to discuss and iterate on solutions. We recommended a new architecture that is scalable, flexible and reliable. We also helped them improve product development practices.
THE IMPACT
The airline retooled its product capabilities based on Mod Op Strategic Consulting’s recommendations. The company now takes less time to design, build and launch ancillary products and services. The client is incorporating Mod Op Strategic Consulting’s guidance on improving its platform into a newer effort to build a common platform across three airlines.
“Mod Op Strategic Consulting’s practical and insightful guidance helped us improve both our sales recruitment and training process. We keep working with Mod Op Strategic Consulting because they get stuff done!”
– Chief Executive Officer
