When it comes to investing in technology, most people are looking for solutions to the same business needs: Maximum functionality and flexibility at the lowest price. Rarely it is possible to have more than one without compromising on the other two. It’s therefore...
How nonprofits can leverage their core assets
It’s easy as an organization to bemoan what you don’t have — perhaps sufficient staff, technology resources, or budget. But at Mod Op Strategic Consulting, we spend a lot of our time reminding organizations what they do have, and how they can best leverage the things...
Changing the culture for nonprofits
Looking to improve the work culture in your nonprofit organization? Consider the following challenge by starting here: Go to the website of any nonprofit, including your own, and look at the home page. Chances are, it only takes 90 seconds to tell just how motivated,...
Using 4 types of data to personalize the user experience for customers
Learn the basics of user data and how you can leverage insights to create a more personalized experience with your brand.
The critical difference between user needs and customer needs
Learn about the difference between user needs and customer needs, and why the distinction matters to your business growth.
Survival strategies for associations – lessons from leaders
These are anxious and uncertain times for all people and organizations. But consider the plight of those who lead trade associations or professional societies: Every pillar of value they’ve provided to members over the past century seems to be fractured or crumbling....
Covid-19 revenue pressures heighten need to train and hire digital-savvy staff
As business and nonprofit leaders restructure in the wake of the coronavirus pandemic, while also increasing their virtual presence with customers and employees, it will be more critical than ever to boost their staff’s digital and data skills, both through...
With exhibit halls dark, top nonprofit leaders share challenges and advice
When the coronavirus pandemic hit in early March, leaders of trade associations and professional societies – like those in most other sectors of the global economy – found their bottom line fall away beneath their feet. In particular, the cancellation of annual...
‘Resistance to change has just crumbled:’ Nonprofit leaders plan for a new digital normal
“The resistance to change has just crumbled.” That sentiment, from the senior executive of a large professional society, captures one of the most striking ways in which life has changed for nonprofits since the coronavirus pandemic and ensuing lock-down took affect...
Strategic alignment: How to navigate the multiverse
Achieving top-to-bottom alignment on strategic direction is one of the most vexing problems facing leaders of any organization. In this case study we illustrate how any for-profit or not-for-profit organization can create a strategic plan with measurable goals that...