How we helped a low-cost airline improve its technology platform and product acumen
Client was a leading low-cost airline that serves Latin and North America. The company’s website, 70% of its revenue, was old, unstable and lacked ability to offer high-margin services (rental cars, hotels, etc.). The airline asked dPrism to diagnose root issues underlying its online platform, as well as its product development process.
dPrism analyzed the technology architecture, problems with uptime and stability and product development processes. We held a workshop with company leaders to discuss and iterate on solutions. We recommended a new architecture that is scalable, flexible and reliable. We also helped them improve product development practices.
The airline retooled its product capabilities based on dPrism’s recommendations. The company now takes less time to design, build and launch ancillary products and services. The client is incorporating dPrism’s guidance on improving its platform into a newer effort to build a common platform across three airlines.
“dPrism’s practical and insightful guidance helped us improve both our sales recruitment and training process. We keep working with dPrism because they get stuff done!”
– Chief Executive Officer