The Mod Op Strategic Consulting Blog
Featuring executive insights and industry articles
Change not sticking? Build a community
People feel safe, connected, and understood in their communities. So, if you want to drive change across a large organization, it makes sense to use a community-based approach as a vehicle for building a sense of ownership and shared purpose with the staff effected by...
Collecting user feedback – the old-fashioned way
Recently at the offices of one of the most technologically advanced companies in the world, I was reminded of the value of low-tech customer feedback techniques. Google is celebrated (and feared) for the volumes of user testing it conducts on each facet of its...
Help your organization solve the privacy paradox
Of all the changes wrought by the internet and social media, the technology that allows companies, governments and individuals to track people’s digital footprints is among the most promising and the most perilous. From a business perspective, it’s promising, because...
Five steps for a sustainable automation solution
Since the Industrial Revolution, companies have sought competitive advantage through gains in process efficiency. Non-farm U.S. labor productivity has steadily advanced at an annual average of 2 percent for the past two decades, reflecting the relentless drive by...
Company We Keep
“RPA is hard. Mod Op Strategic Consulting helped us understand the opportunity, get our pilot up and running, and gave us the help we needed to take it from here.”
Chief Information Officer