The Mod Op Strategic Consulting Blog
Featuring executive insights and industry articles
How Google dropped the ball but scored a home run
How Google dropped the ball but scored a home run Dora Chomiak January 18, 2018 Earlier this winter, Google launched an awful product: Google Pixel Buds Bluetooth headphones ($165), which were beleaguered by the unfortunate problem of not transmitting sound. (Here’s a...
Adopting a digital mindset—a note from Mod Op Strategic Consulting’s CEO
Adopting a digital mindset—a note from Mod Op Strategic Consulting’s CEO Adriaan Bouten January 11, 2018 Dear dBrief subscriber, We hope you’ve been enjoying our weekly e-newsletter, which offers original insights from Mod Op Strategic Consulting’s top consultants...
Five competitors, one prize for the best customer service. Who won?
Like most of us, I seem to find myself at the end of the year interacting more than usual with retail, travel and service companies and organizations. Holiday shopping and travel explain part of it, while end-of-year deadlines and extra time off also mean more time...
Challenges in adopting disruptive technologies
In last week’s edition of the dBrief, Paul Bonington wrote about the “accelerated disruption” that is forecast for 2018. There can be little doubt the technologies that sparked and shaped digital transformations over the past few years are intensifying and reaching...
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