How we helped a major professional society align its strategic goals to operationsTHE CHALLENGEA major professional society needed a way to organize its annual strategic plan in a way that revealed progress in meeting the needs of its members and industry. The client...
Client Impact Story: Finding the Gaps in the Market
How we helped a global leader in IT management identify new market opportunitiesTHE CHALLENGEThe client is a rapidly growing provider of IT infrastructure management solutions that sells primarily to managed service providers. The client wanted to expand its sales...
Client Impact Story: Creating Meaningful Customer Journeys
How we helped a major scientific society develop an entirely new way of reaching usersTHE CHALLENGEA major scientific society wanted to serve its diverse community with a new, best-in-breed digital experience. The organization had plenty of great services and content,...
Unlock your digital potential through Gen Z
Organizations that tap into the potential of their youngest, digital-native employees will see gains in job satisfaction as well as the bottom line. We review some easy, proven ways to make Generation Z workers more involved and valued, while improving employee...
Robotic process automation: Lessons learned
Robotic Process Automation (RPA) involves the use of bots or artificial intelligence to emulate human keystrokes and mouse clicks to automate rote tasks – thus saving on labor costs and tedious processes. In this case study of a Mod Op Strategic Consulting client, we...
Take the process automation journey – but plan ahead
When considering RPA and AI to automate your business processes it may be tempting to get caught up in the spontaneity and excitement of the journey and skip the planning phase. Smart, effective RPA solutions require that you first engage in proper pre-planning and...
Change not sticking? Build a community
People feel safe, connected, and understood in their communities. So, if you want to drive change across a large organization, it makes sense to use a community-based approach as a vehicle for building a sense of ownership and shared purpose with the staff effected by...
Five steps for a sustainable automation solution
Since the Industrial Revolution, companies have sought competitive advantage through gains in process efficiency. Non-farm U.S. labor productivity has steadily advanced at an annual average of 2 percent for the past two decades, reflecting the relentless drive by...
Seven steps to accelerate your velocity
“If everything seems under control, you’re just not going fast enough” – Mario Andretti, car racing legend Companies in slower-paced industries used to be able to dismiss Mario’s sense of urgency because they felt safely removed from the digital fast lane. As the pace...
Want an effective agile process? Stop obsessing about agile
There are many reasons to like the agile development process. Its focus on adding value to a “minimum viable product” in iterative sprints is a great way to avoid waiting until the end of a project to see if you’re on the right track. Also, its practices of working in...