The Mod Op Strategic Consulting Blog
Featuring executive insights and industry articles
The three digital technologies you’ll need to transform your business
According to Google Trends, the phrase “digital transformation” reached “peak” popularity the week of January 13 this year, meaning that during no prior week was the term as popular. Google indexes the peak at 100 on a scale of 0-100, so to put this popularity in...
Improving your customer experience: Lessons from a simple oil change
Normally I take my car to a dealer for service, even for an oil change. I’ve always assumed that the dealer knows my car best and I can be assured the parts and service meet manufacturer's specifications. My dealers do, however, require an appointment, and waiting...
The culture of velocity in getting stuff done
When I reflect on some of the most foundational and inspirational books I’ve read in my career, one of the most important was a 2002 work called “Execution: The Discipline of Getting Things Done" by former Honeywell CEO Larry Bossidy. Today the guidance in this book –...
Sony’s journey from transformation loser to winner
Back in March, 2015 I wrote an article on the company that I saw as the biggest transformation failure in the last 20 years: Sony Corp. At the time, the company was suffering from a combination of competition from Chinese and Korean electronics products that made the...
Company We Keep
“RPA is hard. Mod Op Strategic Consulting helped us understand the opportunity, get our pilot up and running, and gave us the help we needed to take it from here.”
Chief Information Officer