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The successful CEO must understand how best to translate a strategic vision into a clear execution plan. At Mod Op Strategic Consulting we have worked with a number of our clients to improve their executional capabilities. I’ve distilled our learnings into five...
Recently, Amazon has been all over the news for its dramatic purchase of Whole Foods. I like this move for a variety of reasons, but primarily because I’m looking forward to seeing how the company reinvents the grocery shopping experience for its customers. I believe...
One of my favorite things to do is to look at technology on the horizon and speculate on what I think will happen. How might different market segments be positively or negatively impacted [see previous posts on blockchain and Augmented Reality]? Lately, I’ve been...
How to 'move fast and break things' Len Gilbert June 1, 2017 LinkedIn co-founder Reid Hoffman interviewed Facebook CEO Mark Zuckerberg and others on a recent episode of his excellent podcast Masters of Scale . The discussion centered on the need to launch products...
If your business is still relying on a traditional e-commerce website, remember: There’s nothing traditional about the digital economy. Geography and demographics don’t matter anymore – they’ve given way to unseen customers who should be able to encounter you from...
The need to accompany a well-articulated strategy with a clear plan to execute it has been counseled for thousands of years. The ancient Chinese military strategist, Sun Tzu, summed it up as: “Strategy without tactics is the slowest route to victory, tactics without...
Innovation should not be reserved for digital players and start-ups. Agility in any businesses requires the ability and creativity to adapt to changing markets and customer needs. There are plenty of established legacy businesses that are undergoing exciting...
We’ve all been at companies that talk the talk but don’t walk the walk when it comes to the importance of customer feedback and insight. At these companies, client feedback is often stuck in silos (Customer Service, Account Management, etc.) and not really connected...
According to Techcrunch, the 2013 breach of Target cost a whopping $162M. In a year of increasingly damaging public hacks, it’s important to reiterate the central place that cybersecurity must play in every company’s digital strategy. A single breach can lead to the...
When working with clients to imagine their future digital successes, we use a few different lenses to help build digital strategy. First we use the lens of customer centricity, staying close to customer needs and reimagining strategy built around consistent customer...